How to file a complaint (KEB Hana Bank)

最終更新日:2021年 12月 21日

Before you get started

Am I OK to submit a complaint?

The banks in Korea could work differently from your home country and you might get confused about what kind of cases are normal or not while you're banking with them so I wrote some cases.

You can file a complaint if ...
The followings cases are normal and the bank won't likely take your complaint and sort them out.

How to submit a complaint online

1. Go to kebhana.com. Then, you'll find a link '손님의소리' in the middle part of the webpage. Click the link.
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2. You have to enter and identify yourself with your name, birthday and mobile phone number. Fill the form except '인증번호' then click '인증번호' button. If it doesn't work, try to enter your name in capital letters(Eg: 'John Doe' to 'JOHN DOE'), switch your surname and given name(Eg: 'JOHN DOE' to 'DOE JOHN'), choose another mobile carrier and try again. If it works, you should receive a 6-digit code on your phone over SMS. Type the 6-digit code in '인증번호'. Then agree on providing your personal info and click '확인'.
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3. Fill the form then click '등록' to submit. You can enter a 6-digit PIN Code if you want to check your complaint again later, on the KEB Hana Bank website.
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Not satisfied with their response?

If you think they didn't care about your problem properly, you can submit a complaint to the Financial Supervisory Service(금융감독원). They're operating their English call centre. Dial 1339 then press 8.